FAQs

ORDER PROCESSING & SHIPPING

Here at Lilpuptales, all orders are handmade to your order specifications! We want to make sure that you are receiving what you ordered! Our current processing time is 3-5 business days. However, depending on the total number of items in your order, items may ship sooner.
All our packages are shipped through USPS. Once your item has shipped, you will receive the tracking information with your order confirmation. We are not responsible for custom delays, packages that are lost and stolen in transit, or incorrect shipping information.
**USPS IS STILL EXPERIENCING DELAYS DUE TO COVID-19**

 

RETURN & EXCHANGE

Unfortunately, because all products are handmade-to-order, we do not accept returns or exchanges. However, please reach out to us if there is an issue with your order upon receiving it. We will try our best to correct the issue!

We encourage all customers to measure their pup's neck size (for collars) or height (for leashes) prior to placing an order. If you find that you may have ordered the wrong size, please send us an email as soon as possible!

 

MAINTENANCE

Dirt and stains can be scrubbed away with mild soap, water, and a non-abrasive brush on both Biothane and cotton rope materials. Our metal hardware may develop a patina over time with normal use. However, can be polished with a small amount of lemon juice and baking soda.

Please check all products for wear and tear, and replace when necessary. Lilpuptales cannot be held liable for any injuries that results from the improper usage of a product. 

 

SIZE GUIDE

We recommend measuring your pup's neck before placing an order! For your dogs comfort, allow space for one to two fingers to fit between their neck and the measuring tape. If the measurements lie in between two different sizes, we suggest that you size up OR customize your size. Please send us an email or DM us on instagram with a custom sizing or for any questions!

• X-Small: 10-13 inches

• Small: 12-15 inches

• Medium: 14-18 inches

• Large: 17-21 inches

• X-Large: 20-24 inches

 

CUSTOM PRODUCT

We would love to create something special and beautiful for you and your pup! We will try our best to make your vision come to life. Feel free to email us at lilpuptales@gmail.com or DM us on Instagram @lilpuptales for any sort of custom order inquires. All custom products are final and cannot be returned or exchanged.

 

AMBASSADORS

Thank you so much for your interest in representing our brand. We host our ambassador searches every season on our Instagram account! We have just recently selected our winter ambassadors and are not currently looking to add new members to our team. Please check our Instagram page regularly for new announcements.